Most industry experts agree electronic delivery will continue eroding the number of printed documents transactional mailers send. Companies are flocking to electronic delivery for transactional communications because it saves on paper and postage, making it a good option for any bulk mailer, but for credit unions in particular.
I’m proud of the suite of electronic services we’ve built at Microdynamics, and I’m especially proud of how we’ve worked with credit unions and other customers to develop our products.
We have been providing transactional communication delivery services to credit unions for more than 30 years. During the last 10, we’ve invested heavily in our e-services and e-statement offerings to ensure our credit union customers have a peerless online offering.
Our consistent expert development of e-services over decades is no accident.
Our team, including our several senior leaders, has spent a great deal of time getting to know our credit union clients, their membership, and the specific needs and problems a robust electronic offering can address for them. This case study illustrates how we helped one credit union customer increase their membership’s electronic services.
We have successfully helped credit unions by spending a lot of time understanding their physical/data security needs. It makes sense to apply that same level of diligence to the products we develop for them.
Our e-services were good before we established a continuously collaborative process with our clients, but involving them in our product development has been enlightening and fruitful.