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Imagine opening an email from your favorite brand offering you 50 percent off to sign up for a product you already have. Chances are you would immediately delete the email or contact the company to inquire why you’re paying more than a new customer. The need to personalize each of your critical customer communications is no secret. Customers are bogged down ... Read More
Knowledge Center
USPS Update: Postage Rate Increase
The United States Postal Service (USPS) recently announced proposed price changes to take effect January 27, 2019. The USPS has been granted the authority to raise their rates. Although the USPS has indicated that the first‐class price is going up 10%, many bulk mail categories are only going up 1% or less. Changes to First-Class Mail® Price increase ... Read More
3 Incentives to Switch from Paper to E-Billing
To be frank, paying a bill is never going to be exciting for a customer. What it can and should be is convenient, simple, and seamless. Customers receive 4.1 pieces of transactional mail per week. The payment structure needs to fit within their framework, to feel like it’s tailored to them specifically. It seems like e-billing would be the obvious choice. We ... Read More
CX Marks the Spot
Companies are no longer fighting to prove they have the latest product or most advanced system—instead, they are fighting to prove they can create the best customer experience (CX). According to Forbes, “Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010.” This shift comes directly from the customers and ... Read More
5 Common Excuses Not to Switch to e-Billing…and How to Counteract Them
Today’s customer is more connected to the digital world than ever before, from phones to laptops to smart TVs. This landscape may seem like a paradise for businesses who want to transition their customers over to e-billing, but the switch can be more difficult than initially expected. We’ve compiled a list of the most common excuses not to switch over to ... Read More
How to Gain Control in a Hectic 24/7 Business Environment
A nine to five strategy doesn’t work in a 24/7 business climate. From a company perspective, having access to your transactional document information any time of day isn’t a luxury—it’s essential. We developed the MDG Web Portal with that around-the-clock necessity in mind. This tool gives you a real-time snapshot into your business with us any time of ... Read More