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To be frank, paying a bill is never going to be exciting for a customer. What it can and should be is convenient, simple, and seamless. Customers receive 4.1 pieces of transactional mail per week. The payment structure needs to fit within their framework, to feel like it’s tailored to them specifically. It seems like e-billing would be the obvious choice. We ... Read More
Knowledge Center
CX Marks the Spot
Companies are no longer fighting to prove they have the latest product or most advanced system—instead, they are fighting to prove they can create the best customer experience (CX). According to Forbes, “Today, 89% of companies compete primarily on the basis of customer experience – up from just 36% in 2010.” This shift comes directly from the customers and ... Read More
5 Common Excuses Not to Switch to e-Billing…and How to Counteract Them
Today’s customer is more connected to the digital world than ever before, from phones to laptops to smart TVs. This landscape may seem like a paradise for businesses who want to transition their customers over to e-billing, but the switch can be more difficult than initially expected. We’ve compiled a list of the most common excuses not to switch over to ... Read More
How to Gain Control in a Hectic 24/7 Business Environment
A nine to five strategy doesn’t work in a 24/7 business climate. From a company perspective, having access to your transactional document information any time of day isn’t a luxury—it’s essential. We developed the MDG Web Portal with that around-the-clock necessity in mind. This tool gives you a real-time snapshot into your business with us any time of ... Read More
5 Ways to Benefit Your Business With Mail Tracking
As more and more companies transition to electronic billing, it’s important to remember that digital solutions can also improve print and mail services. Paper can be optimized. Microdynamics Group’s Invoice and Statement Tracking services, combines the latest United States Postal Service (USPS) technologies with our own software to track your outbound and ... Read More
Data hacks and breaches and leaks..Oh my!
Feeling vulnerable in the age of hacks, leaks and breaches? You shouldn’t. Now more than ever, it’s essential to know that any partner you work with has a secure physical and network environment for your sensitive data. At Microdynamics Group, our billing services require us to host and process information that must be safeguarded. As a result we are ... Read More