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Today’s customer is more connected to the digital world than ever before, from phones to laptops to smart TVs. This landscape may seem like a paradise for businesses who want to transition their customers over to e-billing, but the switch can be more difficult than initially expected. We’ve compiled a list of the most common excuses not to switch over to ... Read More
Knowledge Center
How to Gain Control in a Hectic 24/7 Business Environment
A nine to five strategy doesn’t work in a 24/7 business climate. From a company perspective, having access to your transactional document information any time of day isn’t a luxury—it’s essential. We developed the MDG Web Portal with that around-the-clock necessity in mind. This tool gives you a real-time snapshot into your business with us any time of ... Read More
5 Ways to Benefit Your Business With Mail Tracking
As more and more companies transition to electronic billing, it’s important to remember that digital solutions can also improve print and mail services. Paper can be optimized. Microdynamics Group’s Invoice and Statement Tracking services, combines the latest United States Postal Service (USPS) technologies with our own software to track your outbound and ... Read More
Data hacks and breaches and leaks..Oh my!
Feeling vulnerable in the age of hacks, leaks and breaches? You shouldn’t. Now more than ever, it’s essential to know that any partner you work with has a secure physical and network environment for your sensitive data. At Microdynamics Group, our billing services require us to host and process information that must be safeguarded. As a result we are ... Read More
The Lifecycle of Marketing
From the Welcome Message to the WinBack Program, lifecycle marketing is a way of communicating with customers that adapts to their changing needs. Why is it so effective? Because lifecycle marketing acknowledges that customers aren’t static – they evolve. You could say acquiring a new customer is step one of 100 steps, but it would be more accurate ... Read More
How One Credit Union Grew E-Services Adoption Rates by 1,300 Percent
A few years ago, one of our largest credit union customers—The Smart Credit Union (SCU), for the purposes of this post—came to us with a problem. They needed to more effectively manage costs and found a way to do it by lowering paper and postage costs. The issue? Just five percent of their 200,000 members were using electronic statement options. We knew then ... Read More