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The Latest Trends in eBilling 2019 is half way over and the eBilling growth we've seen thus far is not slowing down. From AI to employee experience, we’ve gathered the top five major trends we expect to shape (or reshape) the eBilling landscape. All About AI The old mantra “artificial intelligence will take over the world” can still be heard ringing ... Read More
Knowledge Center
Transform and Transpromote
Transform and Transpromote Consider this: Every month you send your customer a bill. They open it, read it, pay it promptly and move on — month after month, the cycle repeats. Seems like a waste to consistently be contacting your customers through their bill without actually connecting, doesn’t it? Integrating Microdynamics Group ... Read More
Millennials…The Missing Generation?
Millennials...The Missing Generation? By Brianna Fredriksen It seems like Millennials have been analyzed and reported on more than any other generation. From their purchasing habits to their motivations, we can’t seem to say enough. The omni-present question behind this ongoing generational analysis seems to be: How can we capture market share ... Read More
(Omni)channel Surfing
The term channel surfing brings to mind images of lazy teenagers flipping from one TV station to another, halfheartedly looking for a show to pique their interest. When it comes to customer communication however, channel surfing takes on a whole new meaning. Choosing Your Channel Your customers no longer solely rely on one source for their entire ... Read More
The Secret to Effective Communication? Get Personal
Imagine opening an email from your favorite brand offering you 50 percent off to sign up for a product you already have. Chances are you would immediately delete the email or contact the company to inquire why you’re paying more than a new customer. The need to personalize each of your critical customer communications is no secret. Customers are bogged down ... Read More
USPS Update: Postage Rate Increase
The United States Postal Service (USPS) recently announced proposed price changes to take effect January 27, 2019. The USPS has been granted the authority to raise their rates. Although the USPS has indicated that the first‐class price is going up 10%, many bulk mail categories are only going up 1% or less. Changes to First-Class Mail® Price increase ... Read More