e-Services

Capitalize on all the internet has to offer with Microdynamics Group’s suite of electronic services. Whether you need to manage the printing and mailing of next month’s deployment of statements, enable your customers to make payments, or you want to provide your customers always-on electronic access to their history of statements, we have a solution for you.

Electronic Invoice Presentment and Payment (EIPP)

It’s never been easier for your customers to make payments. The Microdynamics Group payment and processing tool offers several options and robust functionality.

• Processing approximately 10,000 payments per month
• Call center and dispute management options
• Multiple payment types including credit and debit cards, checks, PayPal, ACH, etc.
• Payment provider CSR portal

e-statement.com®

Give your customers and members access to statements, notices, billing notices, tax forms, check images, and more with e-statement.com by Microdynamics Group.  Read more

• Processing over 500,000 notifications per month
• Electronic statement presentment
• Display electronic statements, tax documents, notices, and associated files and images
• Automated notifications when statements and notices are ready to view

Document Archival and Presentment (ADF)

No longer will your customers have to take on the meticulous chore of storing and filing paper. The Microdynamics Group document archival and presentment solution allows your customers to review the entire history of documents they have with your organization.

• Document archival system
• Store documents, spreadsheets, PDFs, and more
• Retain your documents forever or schedule an automatic purge on your timeline
• Robust search options enable efficient document retrieval
• Send documents directly as a download or attachment
• Retrieve PDFs individually or as a bundle

Web Portal

Manage production status, change requests, and more, anytime, from anywhere. The Microdynamics Group web portal puts you in control – and keeps you there.

• Relationship management offers real-time access via instant messaging, screen sharing, and email alerts
• Secure file upload and transfer
• Real-time job tracking and operational statistics
• Change control and approval process